mark

Member

Last active 14 years ago

  1. 14 years ago
    Fri Apr 16 02:27:54 2010
    mark started the conversation Keyboard shortcuts.

    We see interest in definable keyboard shortcuts for the action button on top together with the existing
    dial input box. On large exchanges operators like to use +,-,= and so on to transfer, pickup and hangup instead
    of using the mouse. Keyboard shortcuts can be handled very efficiently.

    Any chance of implementing this in near future?

    Best regards,
    Mark-Rene

  2. Fri Apr 16 02:19:22 2010
    mark posted in Presence FOP2.11.

    Well, Beta testing is no problem for us, glad to help.

    Best regards,
    Mark-Rene

  3. Wed Apr 14 00:46:52 2010
    mark posted in Presence FOP2.11.

    Basically we have a vanilla asterisk running, compiled form source - no distribution.

    queue show:
    office has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s
    Members:
    SIP/1320 (paused) (Invalid) has taken no calls yet
    SIP/1310 (Invalid) has taken no calls yet
    SIP/1371 (Invalid) has taken no calls yet
    SIP/1399 (Invalid) has taken no calls yet
    Agent/1230 (Invalid) has taken no calls yet
    SIP/1380 (Not in use) has taken no calls yet
    SIP/1370 (Not in use) has taken no calls yet
    SIP/1360 (Not in use) has taken no calls yet
    SIP/1350 (dynamic) (paused) (Not in use) has taken no calls yet
    Agent/1340 (Invalid) has taken no calls yet
    SIP/1330 (Invalid) has taken no calls yet
    No Callers

    SIP/1320 & SIP/1350 are paused, and that is OK so - but - this fact is neither shown in the Queue Box
    nor on the extension button.

    Button definition:

    [SIP/1320]
    type=extension
    label=Mader
    extension=1320
    context=from-internal
    group=Technician
    [SIP/1350]
    type=extension
    Label=Mobile
    Extension=1350
    Context=from-internal
    group=Technician

    Nota bene: Adding into or removing from the queue updates the queue box immediately, as it should be.

    Now, where am I missing out?

    Best regards,
    Mark-Rene

  4. Mon Apr 12 23:38:56 2010
    mark started the conversation Presence FOP2.11.

    Hello,

    we have FOP2 installed together with asterisk 1.4.18.1 and have problems with presence information, e.g. in the
    queue box.

    When I'd like to pause a queue member, everything in AMI seems to succeed, but icon in the
    queue box doesn't change.

    Sorry perhaps for a newbie question - thanks for any help.

    - Mark

    manager.conf
    read = system,call,log,verbose,command,agent,user,config,originate
    write = system,call,log,verbose,command,agent,user,config,originate

    FOP2 Debug output:
    127.0.0.1 -> Action: QueuePause
    127.0.0.1 -> Interface: SIP/1350
    127.0.0.1 -> Paused: 1

    127.0.0.1 <- Response: Success
    127.0.0.1 <- Message: Interface paused successfully
    127.0.0.1 <- Server: 0

    Response: Success
    Message: Interface paused successfully
    Server: 0

    127.0.0.1 <- Event: QueueMemberPaused
    127.0.0.1 <- Privilege: agent,all
    127.0.0.1 <- Queue: office
    127.0.0.1 <- Location: SIP/1350
    127.0.0.1 <- MemberName: SIP/1350
    127.0.0.1 <- Paused: 1
    127.0.0.1 <- Server: 0