Hello everyone,
In our configuration, we have queue members defined as Local/xxxx@some-asterisk-context/n.
FOP2 is displaying the correctly, but with the @some-asterisk-context details.
Is it possible to either display the member name or only the xxxx part ?
Damien
Yes, set
queuecontext=some-asterisk-context
on every extension.
Best regards,
Hi again,
That works, but the problem is that the same agent is in different queues with a queuecontext depending on the queue itself.
For example, 901@through-queue-71 and 901@through-queue-72
Is there something to do ?
Thanks,
Damien
Sorry, it will not work. You can have just one queue context.
But if you use the membername setting for the queue member, I think the queue will display the name instead of the local channel, you might want to try.
Hi,
membername for statically configured members ?
Where should I specify that ?
Thanks,
Damien
You specify that in the member line in /etc/asterisk/queues.conf
member=Local/201@from-queue/n,0,John,SIP/201
I ignored that setting even existed.
Thanks for the tip !
I have another (silly) question: the Pickup action does not appear when I click on a waiting call. How to add pickup right for a queue ?
Damien
pickup right is for the user logged, I think that having pickup permission will let you pick calls up from queues/trunks/park, etc.
It works, thanks a lot for the very efficient help !
Damien