Hello,

We run the console successfully on commercial deployments. However, from time to time, the console freezes.

If we have the console running in a browser on 2 PC's simultaneously, here is what happens :

• On PC1, the console is not refreshing anymore : the time counters are still running, but line monitoring is broken.
• On PC2, the console is perfectly running.

If you close the browser and restart it on PC1, the problem remains.

What could be the problem ?
How can we debug it ?

Thanks,

Damien

Hello,

It seems that when originatechannel is set, it is not taken into account when doing a pickup.

The value inside the []'s is used instead.

Is that possible to change that behavior ?

Damien

It works, thanks a lot for the very efficient help !

Damien

I ignored that setting even existed.

Thanks for the tip !

I have another (silly) question: the Pickup action does not appear when I click on a waiting call. How to add pickup right for a queue ?

Damien

Hi,

membername for statically configured members ?

Where should I specify that ?

Thanks,

Damien

Hi again,

That works, but the problem is that the same agent is in different queues with a queuecontext depending on the queue itself.

For example, 901@through-queue-71 and 901@through-queue-72

Is there something to do ?

Thanks,

Damien

Hi,

Thanks for the originateCOntext tip.

But is there a risk to use both channels between []'s ?

It's the only way to get the correct status for us.

Hi,

I know I become annoying, but if I do this :
[SIP/75&SIP/75-2]
type=extension
extension=75
context=ext-everything
label=DS
mailbox=75@default
extenvoicemail=855575@ext-everything-local
channel=SIP/75&SIP/75-2

then it works as expected except for one thing : click to call or dialing from the UI does not work anymore :

[2011-04-12 18:22:29] WARNING[30004]: chan_sip.c:3178 create_addr: No such host: 75&SIP
[2011-04-12 18:22:29] NOTICE[30004]: channel.c:3490 __ast_request_and_dial: Unable to request channel SIP/75&SIP/75-2

some escaping required ?

Damien

Hi,

I understand what you mean.

So, my only concern is when there are multiple channels : how can I consider the user as online if at least one of the channels is online ?

I guess it is not possible and will never be but I need to find a solution.

Damien

Hi,

Actually I checked our code and it is feasible.

If you define this :
hint => 75,hint,SIP/75&SIP/75-2
in context ext-local-users

then core show hints shows this :
75@ext-local-users : SIP/75-2&SIP/75 State:Idle Watchers 1

And when there is an incoming call, the AMI shows this event :
Event: ExtensionStatus
Privilege: call,all
Exten: 75
Context: ext-local-users
Status: 8

The only thing you have to change in your code is to add the ability to listen to that type of event.

Would it be possible ?

It is kind of mandatory if we want to go further with FOP2 in our solution :(

thank you,

Damien