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Problems playing or downloading vm messages and recordings

  1. 11 years ago

    rivernetworks

    14 Dec 2012

    We have several systems that we use FOP2 on. One of our systems is having problems playing or downloading vm messages and recorded calls.

    When you try to play a message the play button does not seem to respond and the download button loads a message that says "no way"

    I read your blog on this subject.
    http://www.fop2.com/blog/trixbox-php-sessions-and-fop2

    but this system does not seem to have memchache installed so I am not certain where to start.

    We use Asterisknow with Freepbx
    Asterisk 1.8.11-cert9
    PHP 5.1.6
    fop2_server version 2.26

    I followed the steps on one of your other posts about setting up a debug however I do not see any output when I try to play or download the recorded messages.

    service fop2 stop
    cd /usr/local/fop2
    script capture.log
    /usr/local/fop2/fop2_server -X 15

    (perform actions)

    ctrl-C
    exit

    I appologize I am new to asterisk and fop2. I would be glad to provide any additional information you might need to help.

    Thak you

  2. admin

    14 Dec 2012 Administrator

    Take a look at your apache error_log file to see if there are session problems, the log file is usually located in:

    /var/log/httpd/error_log

    or

    /var/log/httpd/ssl_error_log

    Does the phonebook works/opens? This will also give you a hint about php sessions. finally, be sure to disable selinux, you can try with:

    setenforce 0
    service httpd restart

    Best regards,

  3. rivernetworks

    19 Dec 2012

    Thanks for your response. I realy appriciate yur help!

    looking at the apache logs (/var/log/httpd/error_log) I am not seeing much.

    [Tue Dec 18 22:13:07 2012] [notice] caught SIGTERM, shutting down
    [Tue Dec 18 22:13:07 2012] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin
    /suexec)
    [Tue Dec 18 22:13:07 2012] [notice] Digest: generating secret for digest authent
    ication ...
    [Tue Dec 18 22:13:07 2012] [notice] Digest: done
    [Tue Dec 18 22:13:07 2012] [notice] Apache/2.2.3 (CentOS) configured -- resuming
    normal operations
    [Tue Dec 18 22:15:03 2012] [error] [client x.x.x.x] File does not exist: /
    var/www/html/rivernetworks/fop2-variablesGENERAL.txt, referer: http://X.X.X.X/rivernetworks/
    [Tue Dec 18 22:16:09 2012] [error] [client x.x.x.x] File does not exist: /
    var/www/html/rivernetworks/fop2-variablesGENERAL.txt, referer: http://X.X.X.X/rivernetworks/

    You can see where I restarted it after running setenforce 0. The errors from what I gather from another post is normal if we are using the default listening port.

    I am able to open the phone book and call history with no issues. I can view the recording record and it references the correct file and location (example:/var/spool/asterisk/monitor/fop2/2012-12-18/213_213_120123_1355850073.2396.wav)under "actions" of the record.

    I am having the same problem when trying to play or download voicemail messages. The play button doesnt seem to do anything, and the download option loads a page that say "no way" when trying to load download.php

    Is there anywhere else I should be looking for errors?

  4. admin

    28 Dec 2012 Administrator

    The "no way" is because either a session variable vpath is not set (fop2.cfg voicemail_path) or if the recording is on an unusual location, check the download.php file itself and see in what point is failing (and the condition).

    Best regards,

  5. 10 years ago

    rivernetworks

    7 Jan 2014

    Nicolas,

    I'd like to purchase support, and schedule a day and time for us to chat live about this issue. Please provide your availability and pricing for support.

  6. admin

    7 Jan 2014 Administrator

    Hi,

    I am online at the live, you can contact me there if you want to do it now.

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