Actually, i'm using Asterisk 1.6.2.10.

Oh sorry for the delay i made to reply, i'm currently using the fop2_server version 2.23

Hi again, i tried what you said, i reloaded te config, i did restart fop2, and i did even reboot the server, but it still not working.
thats he content of my fop2.cfg file :
######################################################################################

[general]
; AMI definitions
manager_host=localhost
manager_port=5038
manager_user=admin
manager_secret=amp111
;event_mask=agent,call,command,system,user,dialplan

; Daemon definitios
;listen_port = 4445
;restrict_host = http://www.asternic.org
;web_dir = /var/www/html/operator/fop2

; Global Config
poll_interval = 86400
poll_voicemail = 1
monitor_ipaddress = 1

; Force blind transfer on asterisk 1.6
blind_transfer = 1

; Force supervised transfer on asterisk 1.4
; requires the atxfer manager backport patch
supervised_transfer = 1

; Force delimiter for asterisk applications
; force_parameter_delimiter = ","

; When adding or removing members to a queue, fop2 will default to
; AddQueueMember/RemoveQueueMember commands. If you set use_agentlogin
; to 1, together with the QueueChannel in a button definition set to
; an Agent number it will use AgentCallbackLogin and Agentlogoff instead.
;
; use_agentlogin = 0

; Master Password that overrides any individual one
;master_key = 5678

; Options to send to chan_spy when doing a Listen action
; This global setting is overriden by the individual button
; spyoptions directive if set (in the button config).
; Asterisk 1.6.1 or higher has the option "d" that lets you
; switch spying modes using the keypad:
;4 = spy mode
;5 = whisper mode
;6 = barge mode
spy_options="q"

; Options to send to chan_spy when doing a Whisper action
; In Asterisk 1.6.1 or higher you can use B to enable barge (speak
; to both channels on a call).
whisper_options = "w"

; When you spy to an ongoing call, your spy session will end as
; soon as the conversation you are listening to finishes. If you
; rather keep the chan spy session open after the call end, uncomment
; the following line.
persistent_spy=1

; Filename to use when start monitoring, you can use ${UNIQUEID},
; ${ORIG_EXTENSION}, ${DEST_EXTENSION}
; and date formats %Y %m %d to construct the filename.
;
; Settings for modifying the recording filename
; Available variables are:
; ${UNIQUEID} = Unique Id of the call
; ${TIMESTAMP} = Unix Timestamp when the recording was initiated
; ${CLIDNUM} = Callerid or Dialed number for the active call
; ${CLIDNAME} = Callerid name for the active call
; ${DEST_EXTENSION} = Target extenstion being monitored
; ${ORIG_EXTENSION} = Extension/User that started the recording (not
; the other leg)
; ${MBOX} = Mailbox of the extension/user that startend the
; recording
;
; Date variables:
; %Y 4 digits year
; %y 2 digits year
; %m 2 digits month
; %d 2 digits day
; %h 2 digits hour
; %i 2 digits minute
; %s 2 digits seconds

; For elastix Monitoring Tab:
; monitor_filename=g${DEST_EXTENSION}-${UNIQUEID}

; For fop2 recording interface
monitor_filename=/var/spool/asterisk/monitor/${ORIG_EXTENSION}_${DEST_EXTENSION}_%h%i%s_${UNIQUEID}
monitor_format=wav
monitor_mix=true

; To enable the recording interface you must uncomment the following
; line, but also you might need to modify the script a little bit
; depending on the sox version you have installed.
;
monitor_exec=/usr/local/fop2/recording_fop2.pl

; You could specify your own script to be executed when the recording
; is finished. It will receive 3 parameters, the complete
; path and filename of the IN leg, the OUT leg and the final
; recording NAME. You should run soxmix in your script to join
; the recordings into one file.
;
monitor_exec=/var/lib/asterisk/bin/postrecording-script.sh

; FOP2 can fire notifications/popups when an extension or queue
; member receives a call. The default behaviour is to show a
; notification on state RINGING (notify_on_ringing=1).
;
; To customize notifications, you must uncomment the custom_popup
; function in checkdir.php you can replace that notification with
; a custom popup function to integrate with other web applications.
;
; For call centers you might need to perform a popup not on the
; RINGING state but when the call is CONNECTED to an agent. If you
; set in the queue configuration in queues.conf the option
; eventwhencalled=yes and then set here notify_on_connect=1,
; fop2 will send notifications on queue connected calls
; during AGENTCONNECT events. This will only work for inbound calls
; from a queue.
;
notify_on_ringing = 1
notify_on_connect = 1

; Call pickup uses the pickupmark variable by default. In multi tenant
; systems this might lead to problems as you might end un picking up
; some other tenant call. In that case you might want to try to
; pickup the call by its context uncomenting the following line:
;
; no_pickupmark=1

; Path to your voicemail directory
; For voicemail to work the fop2 server must run on the same server
; as asterisk, or your voicemail directory must be network mounted
voicemail_path=/var/spool/asterisk/voicemail

; By default IM chats are not logged/saved. If you uncomment
; the following parameter, all chats will be stored on the chatlog
; table inside the fop2settings.db sqlite database.
;
; save_chat_log=1

; Khomp GSM interface to send SMS messages
; If there is a card plugged, fop2 will auto discover it
; and use the first one available. If you want to change it
; to a fixed one, uncomemnt the folowing line and change the name
; to your liking
;
; khomp_gsm=Khomp/b0

; --- SAMPLE GROUPS ---
; group=queues:QUEUE/100,QUEUE/101
; group=deptA:SIP/100,SIP/101,SIP/102
; --- END SAMPLE ---

; --- SAMPLE USER LIST ---
; format: user= EXTENSION : SECRET : PERMISSIONS : GROUPS
; You can enumerate several permissions and groups separated by comma
; available permissions: 'all', 'dial', 'hangup', 'meetme', 'pickup',
; 'record', 'spy', 'transfer', 'whisper',
; 'queuemanager', 'queueagent', 'phonebook',
; 'chat', 'preferences', 'hangupself',
; 'recordself', 'voicemailadmin'
;
; user=620:1234:all:queues
; user=621:1234:dial,transfer,pickup:deptA
; user=622:1234:all
; user=623:1234:meetme,pickup
; buttonfile=buttons.cfg
; ------ END SAMPLE ------

; This line is NOT commented, it executes
; the autoconfig configuration for FreePBX
#exec autoconfig-users-freepbx.sh
########################################################################

Please let me know if i have to change someting on my fop2.conf or somewhere else.
Warmest regards,
Lakehal.

Hi, i have an issue, that when i uncomment "persistent_spy=1" and save the configuration in fop2.cfg i don't get what i want, i mean when the chan spy session finishes a call, it hangs up ! :cry:
I tried "service fop2 reload" and "service fop2 restart" but it doesn't work :? , what could i do to fix that ?
then i have in /usr/local/fop2/ two files : "fop2.cfg" and "fop2.cfg~" which one should i modify ?
Best regards.

Thanx alot Nicolas !! your reply was very helpfull . Actually it was from asterisk version, i downgraded it from 1.8 version to 1.6 , and it works well.
Best regards !

Hi,
I got all thing working great, my only one issue is that when i'm whispering to my agents both of us ( my agent and me ) can't hear the other channel ( generally, the customer's channel ). is that normal ? or may i fix something on the fop2 configuration ?
thanks for help