Yes i am using free PBX and the pause recorded in queue_log by using pause from the location i illustrated above.
But our call center manager want to report the pause reason in asternic so i suggest when it record by reason in queue_log it will appear in agent pause report in asternic.

actually i paused the agent from green icon behind his name in fop2 and he go pause and the status of the agent be pasue in queue_log
But i want the agent go pause directly when he change his status from presence box,
what i mean when the agent go "meeting" he will be pause and this is appear in queue_log to be reported in asternic

Also I would like to inform you that the buttons has been created using fop2 manager and i do not have buttons.cfg file it just present as sample in /usr/local/fop2
i have to create this file for everything be synchronized or what?

Thank you for your reply
do you mean i configure the file buttons.cfg.sample in /usr/local/fop2 ?
and insert all agent extension in it as you illustrate above?

FOP2 Version is 2.00

Dear
Could you please help in this issue,
I have fop2 but it did not record pause status and unpause status of the agent in queue_log

Find output of more queue_log