Nicolas, you have a great product. You installed it for me this afternoon on my demo system. I have been playing around with the features. When it came to listening and whisper and recording I am having trouble understanding exactly how the permission scheme works. I am trying to set up a manager and agent where the manager can listen, whisper, and record the agents bun not the other way around. i tried different combinations of permissions but they all end up acting the same. For example, when I am logged in as a manager extension, whenever I click on an agent button that is on a call the listen, whisper, and record buttons are greyed out. They are not greyed out when I click on my own button. However when I log in as an agent extension, I only get the record button (which is what I want because I allowed them to record themselves) but when I click on the manager extension it is not greyed out. It is letting me record the manager as well as myself. It has to be the way I am setting permissions don't you think?
Randy