Hi,
I wonder is it possible in FOP2 after successful call, agent to be able to add some notes, regarding that call with call result details. And afterwards that call note to be available as a column in Call History report?
I didnt find such (rather) simple functionality - not in main module nor in additional modules.
Can someone help with directions how can be this achieved?
Regards,
Nikola
You can extend FOP2 via plugins. There is one free plugin you can use for this purpose already, the "mini browser" plugin, together with enabling notifiy_on_connect=1 in fop2.cfg and configuring a popup in your user preferences or globally via checkdir.php. Here is an article talking about configuring FOP2 and popups:
http://members.asternic.biz/knowledge_base/fop2-popups-and-variables
So you can write some php code to either retrieve data when a call is connected, and present a form to update/add new data.
The Tag Queue Calls plugins does that, but instead of notes you can select "tags" for a call, and the data can be retrieved later with Asternic Call Center Stats PRO for reporting.
Best regards,