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A problem displaying callers in queue (waiting calls)

  1. 8 years ago

    theamberlion

    9 Aug 2016

    Hello 'admin'! First of all i want to thank you guys for creating this great "operator panel".

    I have a problem here.

    What i have:

    [root@freepbx1 ~]# cat /etc/schmooze/pbx-version
10.13.66-14

[root@freepbx1 ~]# asterisk -r
Asterisk 13.10.0, Copyright (C) 1999 - 2014, Digium, Inc. and others.

    and unlicensed, free version of FOP2. Freepbx distro is configured only via GUI and no config files were edited.

    The trouble is that queues (see screenshot) not showing all calling numbers, but only few of them. As i can understand the queues show the CALLIDNAME instead of CALLDINUM, or i am wrong?

    What will be your advice?

  2. admin

    11 Aug 2016 Administrator

    waiting calls have both callerid num and caller id name. You might want to start FOP2 in full debug mode and check the logs it produces, and also check Asterisk full log.

    http://support.asternic.biz/?/selfhelp/view-article/how-to-debug-fop2/10

    My initial guess is that you have an invalid caller id name of sorts, maybe using wide characters but non utf8 encoded,.. but I might be wrong.

  3. theamberlion

    11 Aug 2016

    @admin FOP2 in full debug mode

    Thank you for your answer. Logged with [code] -X 511 -l /var/log [/code] for like 10 minutes. Can you take a look please?

  4. admin

    17 Aug 2016 Administrator Answer

    What I notice from your log is this:

    1) You are not using eventfilters, you should, log would be much shorter, FOP2 will use much less CPU.

    www.fop2.com/docs/#ConfiguringtheServer

    2) Your queue callers are both being passed callerid number and name, but callerid number is actually some string, not a number:

    pos 1 key SIP/822038-00001558, tiempo 42, clidnum FSI023722063 clidname FSI023722063
    pos 2 key SIP/822038-0000155d, tiempo 0, clidnum FSI822000 clidname FSI822000

    Not sure how did you set up your dialplan, but callerid number should be a number, not some mixed up alphanumeric string.

  5. theamberlion

    23 Aug 2016

    but callerid number should be a number, not some mixed up alphanumeric string.

    Problem solved, thank you for your help!

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