FOP2 not working after upgrade to FreePBX 13

8 years ago

avayax
3 Feb 2016

Just upgraded to FreePBX 13 and now fop2 isn't running anymore. I can do:
service fop2 start
Starting Flash Operator Panel 2: [ OK ]
[root@freepbx-a fop2]#
But fop2 manager says it is not running and I can't login.
[root@freepbx-a ~]# /usr/local/fop2/fop2_server --test -i em1
Flash Operator Panel 2 - White Label Version
Flash Operator Panel 2 - Valid License
Flash Operator Panel 2 - Featureset: Voicemail Explorer & IM Chat
Flash Operator Panel 2 - Allowed Tenants: 5
Flash Operator Panel 2 - Licensed Plugin: speeddial
Flash Operator Panel 2 - Licensed Plugin: queuelogin
Flash Operator Panel 2 - Licensed Plugin: followme
Connection to manager OK!
admin
3 Feb 2016 Administrator

What happens if you run
/usr/locl/fop2/fop2_server -i em1 -X 15
And let it run.. do you see events going and things going well? Or it just dies with an error? If the later, the error will let you know what is the problem.
Hint: it is not related to your FreePBX version.. fop2 server running or not is not dependant on FreePBx at all, much less on a particular version.
avayax
3 Feb 2016

Edited 8 years ago by avayax

I see events going. Quite a few are like that:
127.0.0.1 <- Response: Error
127.0.0.1 <- ActionID: 290
127.0.0.1 <- Message: Database entry not found
On Manager:
FOP2 Server is not responding. Be sure the service is running!
service fop2 start works.
admin
4 Feb 2016 Administrator

Those AMI errors are correct.
The FOP2 Manager might be unable to connect to the FOP2 server even if the service is running, if you have selinux enabled or firewall rules blocking access to port TCP/4445. That does not mean that FOP2 is not working, just that the port is being blocked.
service fop2 status
If after starting FOP2 , asking for status say it is running, then you have firewall blocking access or selinux blocking socket connections from other applications:
In the other hand, if status says that service is not running or dead, then you have another process that is not letting the fop2 server to start normally.
avayax
4 Feb 2016

[root@freepbx-a ~]# service fop2 status
fop2_server dead but subsys locked
admin
4 Feb 2016 Administrator

Do you have -i em1 in /etc/sysconfig/fop2 file, inside the OPTIONS parameters?
avayax
4 Feb 2016

Edited 8 years ago by avayax

less /etc/sysconfig/fop2
OPTIONS="-d -i em1 -c /etc/asterisk/fop2 -a /var/log/fop2_audit.log"
I upgraded FreePBX Distro yesterday, which also contained a CentOS upgrade from 6.5 to 6.6 and other things.
admin
4 Feb 2016 Administrator

If fop2 dies after starting, it will log something about it. So you might want to add login options to the startup script so you can inspect that log
OPTIONS="-d -i em1 -c /etc/asterisk/fop2 -a /var/log/fop2_audit.log -X 15 -l /var/log"
Then restart fop2, after a while check status, if it says dead / subsytem locked, then look at the end of /var/log/fop2_debug.log and you will see the error that causes fop2 to stop/crash.
avayax
4 Feb 2016

Flash Operator Panel 2 - White Label Version
Can't exec "/etc/asterisk/fop2/autoconfig-users.sh": Permission denied at script/fop2_server.pl line 13475, <$CONFIG> line 294.
getsockopt() on closed socket $fh at /usr/local/fop2/temp/par-root/cache-9c770b8752233c17a09a2b2e7cc86e5fa344c401/inc/lib/AnyEvent/Handle.pm line 589, <$CONFIG> line 294.
avayax
5 Feb 2016

The upgrade changed all permissions in /etc/asterisk/fop2.
I did chmod 754 autoconfig-users.sh autoconfig-users-freepbx.sh autoconfig-buttons.sh autoconfig-buttons-freepbx.sh
Now it's working again.
admin
6 Feb 2016 Administrator

The FreePBX upgrade script is not a good neighbour then. Changing permissions or anything for files that are not part of the package being upgraded is not a nice thing to do.
Best regards,