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Queue agents don't show any call stats

  1. 9 years ago

    leemason

    27 Nov 2015

    We have agents in a number of queues. When displaying the full details of each queue including agents in a FOP2 login when hovering the mouse over each agent the number of calls always shows as 0 despite agents receiving calls regularly. Is there something that needs to be set to allow this number to increment correctly. What does this stat actually show? Is it the number of calls received by each agent since the start of the FOP2 login of the user showing the queues, or is it the number of calls received by each agent for a particular day.

    The system is running FreePBX 12 with Asterisk 11.

    Thanks

    Lee

  2. 8 years ago

    admin

    30 Nov 2015 Administrator

    It shows whatever number is reported by Asterisk. Try this:

    asterisk -rx "queue show"

    And inspect the output, you see see the number of calls each agent answered. That stat is tracked by the queue application itself, and can be reset via cli command "queue reset stats".

    FOP2 does not reset stats, but you might have other scripts/tools that resets them.

  3. leemason

    7 Dec 2015

    I have checked that and you are correct. Asterisk does not show the queue stats for some reason for any queues. I will have to investigate this from the Asterisk end.

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