Transfer does not work with Parking Lot however it works with extensions and queues

  1. 9 years ago
    Edited 9 years ago by asilem87

    Hi fop2 team,

    This is my first setup and use of fop2. Until now everything works fine, except I can not transfer a call to the Parking Lot. Everything is configured properly. To transfer my active call I have selected the Park button and then clicked the Transfer action button in the toolbar but nothing happened. Using the debug I was not able to see transfer action, just this message

    Flash clients connected: 1
    --------------------------------------------------------------------------------------------------
    Client 192.168.xxx.xxx:53805 , user: 502@GENERAL, type: xmlsocket (AnyEvent::Handle=HASH(0x6336b70))
    --------------------------------------------------------------------------------------------------

    192.168.xxx.xxx:53805 <= <msg data="4|blindxfer|6|e84f05a3625a89387cf44610f2c27f88" ></msg>

    Additionally, sip conf is configured with callevents=yes and read and write permissions are set to all. I am using Centos 6.5, Asterisk 11.13.0 and fop2 2.30.00.

    I would appreciate any hints.

    Kind regards

  2. admin

    4 Nov 2015 Administrator

    In the fop2 server log, after the blindxfer action you should see some action responses and probably new events, those will give us an idea of what is going on after the transfer command is being executed. Can you look at those in more detail?

  3. Edited 9 years ago by admin

    Hi admin,

    I ran server in debug mode, tried to transfer a call to parking lot, but nothing happened. Here is my output:

    192.168.15.112:57534 <= <msg data="4|blindxfer|6|b5601bead2d59b50ba313f6e77d3f535" ></msg>

    Flash clients connected: 2
    --------------------------------------------------------------------------------------------------
    Client 192.168.15.112:57534, user: 502@GENERAL, type: websocket (AnyEvent::Handle=HASH(0x12902e60))
    Client 192.168.15.112:57332, user: 502@GENERAL, type: websocket (AnyEvent::Handle=HASH(0x11b161d0))
    --------------------------------------------------------------------------------------------------

    127.0.0.1 -> Action: Ping

    127.0.0.1 <- Response: Success
    127.0.0.1 <- Ping: Pong
    127.0.0.1 <- Timestamp: 1446820936.470587

    127.0.0.1 <- Event: HangupRequest
    127.0.0.1 <- Privilege: call,all
    127.0.0.1 <- Channel: SIP/302-00000003
    127.0.0.1 <- Uniqueid: 1446820906.3

    127.0.0.1 <- Event: Bridge
    127.0.0.1 <- Privilege: call,all
    127.0.0.1 <- Bridgestate: Unlink
    127.0.0.1 <- Bridgetype: core
    127.0.0.1 <- Channel1: SIP/502-00000002
    127.0.0.1 <- Channel2: SIP/302-00000003
    127.0.0.1 <- Uniqueid1: 1446820906.2
    127.0.0.1 <- Uniqueid2: 1446820906.3
    127.0.0.1 <- CallerID1: 502
    127.0.0.1 <- CallerID2: 302

    127.0.0.1 <- Event: Newexten
    127.0.0.1 <- Privilege: dialplan,all
    127.0.0.1 <- Channel: SIP/502-00000002
    127.0.0.1 <- Context: macro-dial-one
    127.0.0.1 <- Extension: h
    127.0.0.1 <- Priority: 1
    127.0.0.1 <- Application: Macro
    127.0.0.1 <- AppData: hangupcall,
    127.0.0.1 <- Uniqueid: 1446820906.2

    127.0.0.1 <- Event: Newexten
    127.0.0.1 <- Privilege: dialplan,all
    127.0.0.1 <- Channel: SIP/502-00000002
    127.0.0.1 <- Context: macro-hangupcall
    127.0.0.1 <- Extension: s
    127.0.0.1 <- Priority: 1
    127.0.0.1 <- Application: GotoIf
    127.0.0.1 <- AppData: 1?endmixmoncheck
    127.0.0.1 <- Uniqueid: 1446820906.2

    127.0.0.1 <- Event: Newexten
    127.0.0.1 <- Privilege: dialplan,all
    127.0.0.1 <- Channel: SIP/502-00000002
    127.0.0.1 <- Context: macro-hangupcall
    127.0.0.1 <- Extension: s
    127.0.0.1 <- Priority: 9
    127.0.0.1 <- Application: NoOp
    127.0.0.1 <- AppData: End of MIXMON check
    127.0.0.1 <- Uniqueid: 1446820906.2

    127.0.0.1 <- Event: Newexten
    127.0.0.1 <- Privilege: dialplan,all
    127.0.0.1 <- Channel: SIP/502-00000002
    127.0.0.1 <- Context: macro-hangupcall
    127.0.0.1 <- Extension: s
    127.0.0.1 <- Priority: 10
    127.0.0.1 <- Application: GotoIf
    127.0.0.1 <- AppData: 1?nomeetmemon
    127.0.0.1 <- Uniqueid: 1446820906.2

    Edited...

    Exiting...

    Thank you for the support

  4. admin

    6 Nov 2015 Administrator

    Run fop2_server with debug level to 511 (full debug), and perform the same test and look at whatever you see just after the blindxfer (it seem your current capture has only level 15 debug).

  5. Hi admin,

    I ran debug using following commands:

    service fop2 stop
    cd /usr/local/fop2
    script capture.log
    ./fop2_server -X 511

    Then I establish call between two extensions (502 and 302), logged into the fop panel using credentials from 502 extension and tried to transfer a call to the parking lot, but nothing happened. Please find attached my debug file.

    Thank you,
    Kind regards

  6. admin

    10 Nov 2015 Administrator

    Here is the relevant line in the log:

    PARK/DEFAULT no definido (PARK/DEFAULT)

    Inspect the output from /usr/local/fop2/autoconfig-buttons.sh and look for the PARK button definition, can you share the entry here? (just the [park/xxx] button, not the rest)

  7. I inspected autoconfig-buttons.sh but pattern park was not found there. Then I inspected autoconfig-buttons-freepbx.sh and I found:

    #PARKSLOT=`/usr/sbin/asterisk -rx "dialplan show parkedcalls" | grep "=>" | cut -d= -f1 | sed s/\'//g | sed 's/ //g'`
    #if [ "X${PARKSLOT}" != "X" ]; then
    #echo
    #echo "[PARK/default]"
    #echo "extension=${PARKSLOT}"
    #echo "context=parkedcalls"
    #echo "type=park"
    #echo "Label=Park ${PARKSLOT}"
    #echo
    #fi

  8. admin

    10 Nov 2015 Administrator

    autoconfig buttons uses the fop2 manager configuration tables, fop2 manager uses specific backend functions to retrieve button information, including park buttons.

    Now, if you attempted to park it means you do see a park button in the panel display, and if you are using autoconfiguration, then it *must* appear as output from your autoconfiguration script. As I do not know anything about your specific installation I cannot provide a concise answer, but somewhere in your config there is a park button definition, otherwise you won't be seeing the park button in the first place. That park button definition is key to your problem, as it seems it is not named PARK/DEFAULT but something different, and it is important to find out to be able to fix your configuration.

  9. Hi admin,

    Here is my output from /usr/local/fop2/autoconfig-buttons.sh (Last time I did vi autoconfig-buttons.sh instead of executing it, sorry my mistake)

    [PARK/default]
    type=park
    label=Default Lot
    context=parkedcalls
    autoanswerheader=__SIPADDHEADER51=Call-Info=answer-after=0.001

    Thx

  10. admin

    13 Nov 2015 Administrator

    If you see that it makes no sense, as PARK/default exists and is defined. Did you modify fop2.cfg in any way besides settings the manager user and secret? Did you add buttonfile lines, user lines? Do you have an #exec line in /usr/local/fop2/fop2.cfg ? If so, what does that #exec line says completely? Also, maybe you have an /etc/asterisk/fop2/fop2.cfg file? If you do, do you have an #exec in there?

  11. No I have never changed anything after installation (I just execute command /usr/local/fop2/generate_override_contexts.pl -write).

    I have installed fop2 using official installation documentation from this webiste. I have Centos 6.5, Asterisk 13.0 and Elastix 2.5.

    Here are all located fop2 direcotries:

    /etc/sysconfig/fop2
    /etc/rc.d/init.d/fop2
    /usr/src/fop2
    /usr/local/fop2
    /var/www/html/fop2

    I found #excec line just in /usr/local/fop2/fop2.cfg and it says:

    #exec autoconfig-users.sh

    Also I am able to see park default button from interface, as shown in attached picture.

  12. admin

    13 Nov 2015 Administrator

    If your button is defined and its named PARK/default, then it makes no sense to see a "not defined Park/Default" in the logs.

    Do you have a licensed FOP2?

    I am online at the live help if you want to chat.

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