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System doesn't work after upgrade

  1. 11 years ago

    NexusManagement

    2 Jan 2013

    I just purchased an additional 1yr maintenance upgrade, and preformed the 2.26 upgrade (from 2.20). When deploying this, neither the stock HTML configuration, nor my customized one (only showing queues, as that is the requirement here) show calls in the queues. This is running against an Asterisk 1.4.x system. I can see the FOP logging in correctly in the asterisk console output, and the manager user has the following read/write permissions. system,call,command,agent,user,originate

    Any advice on how to proceed would be appreciated.

  2. admin

    10 Jan 2013 Administrator

    Hi,

    The latests FOP2 version requires the queue button definition to include an extension and context. If not, you will not see activity. If you use fop2 on a separate server as asterisk or multi server setups, the server parameter is also required. Example:

    [QUEUE/1234]
    type=queue
    label=Some Name
    extension=1234
    context=from-queue

    Try that and let me know.

    Best regards,

  3. NexusManagement

    10 Jan 2013

    Thank you, we had actually discovered that a day or so after I created the post. Is there a way for the queue buttons to include the extension, but not have the extension displayed? The addition of the extension to the label on the queue button is cumbersome for my use case.

  4. admin

    10 Jan 2013 Administrator

    There is a global setting, but that affects any button type, in presence.js noExtenInLabel=true

    You might want to try, but I have never tried so use try at your own risk, to set the extension to  , something like

    extension= 

    It might work or not at all or break fop2 altogether.. you can test it out and let me know.

    Best regards,

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