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FOP2 doesnt' show Presence

  1. 12 years ago

    alex-000

    2 Jul 2012

    Hi, I installad FOP 2.26 for Debian / Ubuntu Based Distributions, 64 bits on Ubuntu 10.10 Server 64bit to work with a remote VoipNow Professional 2.5.3 PBX . All works but i've got an issue with presence. If one or more extensions are offline the label is alway green and not grey.

    I set in remote VoipnNow Professional /etc/asterisk/manager.conf

    read = system,call,log,verbose,command,agent,user,all
    write = system,call,log,verbose,command,agent,user,all

    Can someone help me please? Thanks in advance.

  2. admin

    2 Jul 2012 Administrator

    Hi,

    One thing is sip registration status (where you can see the button grayed out if the sip registration is marked the device as lagged or unreachable), and the presence status (that only changes with the select box in the top toolbar, and whose statuses and colors are set in /var/www/html/fop2/js/presence.js.

    If you are talking about registration status, it works only if you are monitoring regular devices (it does not work in FreePBX user&device mode in the same way). If you do use user&device in FreePBX, then you must fix the userloginout.agi that comes with FreePBX that is *broken* (it is a freepbx bug, not fop2, it is discussed already several times in this forum).

    For the device registration status to work you must configure "qualify=yes" in the sip peers in asterisk. If you use asterisk realtime, you must set rtcachefriends=yes in sip.conf

    If you are talking about presence, then it will not change unless the user changes the presence via fop2.

    Best regards,

  3. alex-000

    4 Jul 2012

    Thank you, i need to know if a softphone or snom phone is registered. I want to see green if extensions is registered and grey if the extension is not registered.

    Ths solution is setting "qualify=yes" to all extensions detail in voipnow?

    Thank you.

  4. admin

    5 Jul 2012 Administrator

    yes, you must set qualify=yes to all sip peers if you want to see registration status in fop2.

    Best regards,

  5. alex-000

    6 Jul 2012

    Thank you for help. Unfortunately, however VoipNow doesn't have qualify=yes or no in sip.conf as Asterisk/Trixbox/Elastix .
    Do know how i can configure VoipNow to know if an extension is registered or not?
    I find in all asterisk' folder files and in voipnow mysql db but I have not found solution.

    Thank you in advance.

  6. admin

    6 Jul 2012 Administrator

    I do not use voipnow so I cannot tell. qualify=yes is an old and super standard option in the Asterisk sip channel driver. If voipnow does not support that, then fop2 won't be able to show registration status.

    Best regards,

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